Super honest and best customer service! They go above and beyond for their customers!
This was an excellent building company to work with!! Our process was difficult from the beginning as we had...read moreThis was an excellent building company to work with!! Our process was difficult from the beginning as we had tried another company initially after we purchased our piece of property. It turned out after several months that they (other guys) promised a lot but could actually do none of the above. With Jacobsen, that was NOT the case. We were greeted immediately by the president of the Plant City division, Mark, and told him exactly what we needed (having been through this once already we had very specific requests right away) and he took us back to the office to discuss right then what he could do for us. He was able to find an appropriate floor plan and get us set up that afternoon to speak with a home designer to get our process started as quickly as possible. From that first day and impression, my wife and I felt like we had finally found the perfect builders for the house we wanted. Over the next several months, during our unfortunately lengthy process of achieving financing (which was no fault of Jacobsen - bank woes only), they again were always at the ready to provide any information needed to the bank or insurance agents. I don't think we needed to wait more than 72 hours for any paperwork turn around time on any requests we sent. Long story short, our original financing option fell through and again they were there to pick up the pieces offering a company that they have worked with many times to get the financing completed in a timely manner so we could finally get into construction. Once construction started, we had the house put into production in early Jan this year and moved into it in mid May. For all intensive purposes, the actual construction time was phenomenal!! While yes, there were delays and snafus - but most of them were outside of their (Jacobsen) control. The timeline fell as thus - Early Jan 2018 house put onto lines, late Jan house off lines and ready to be placed at site, mid Jan property prepped and stem wall placed, by mid feb house was set on stem wall and was ready for finishing work, by the first week in April all the finish work was completed on the house. All we were waiting on then was the final inspection to pass. Now let me also mention that during this entire course we were expecting a baby so we really wanted to have everything completed with financing and construction before baby was born. Mark knew all of this and as often as he could he pushed his guys and subs to get things done for us quicker than expected. This was over and above our expectations and we cannot say enough good things about Mark and his crew. The final OK for occupancy certificate, due to some unforseen requests from the inspector, took an extra month after all finishing to complete. Now that we have been in the house, we appreciate all the lengths they went to during the pre- and post-construction phase to get our family into a well built and beautiful home!! Thanks to Mark and his entire team!!read less